St. Paul, Minnesota
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View Current JobsPOSITION PURPOSE
Assists manager in supervising Contact Center and training Contact Center staff
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Supervisor for the Contact Center department staff
Demonstrates leadership/mentoring qualities to motivate, coach
Train new and current employees on products and services
Testing of XP2 releases
Resolves member and employee disputes to ensure exceptional service
Assists management in formulating and implementing sales goals and programs
Establishes new memberships and seeks to maximize product and service usage
Performs all duties and responsibilities with regard to opening and processing changes on savings and transaction accounts
Ensures all legal requirements have been met when assisting members
Actively cross-sells credit union products and services
Substitute for absent co-workers and assist other Contact Center staff in their duties
Organizes, participates in, and/or facilitates department sales meetings
Coordinates schedules and distributes work load
Conducts performance reviews for assigned Contact Center staff
Assists department manager with employment decisions for the Contact Center department
Ensures departments fulfillment of Hiways Value Proposition, Member Promise and Employee Promise
Meets scorecard performance goals
Adheres to any and all current and/or future policies, procedures and guidelines
Assumes all duties as assigned by management
SKILLS, KNOWLEDGE AND ABILITIES
Team building and leadership skills
Verbal and written communication skills
Detail-oriented
Problem solving
Project management
Working knowledge of Microsoft Office Products
This job description may be changed at any time at the sole discretion of Hiway Federal Credit Union. All employees are to follow directions from their manager and/or senior management. Any tasks assigned by management will be considered part of the job responsibilities whether or not they are identified in this job description.