Mortgage Operations Manager

Mortgage Operations Manager
St. Paul, MN, US

2 days ago
Requisition ID : 1311
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POSITION PURPOSE
Oversee all activities of Mortgage Operations department, monitor and analyze conditions affecting the market, and recommend appropriate action

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Manage the development and implementation of all Mortgage Operations
Ensure that mortgage applications are processed and closed per HFCU policies, federal regulations and investor requirements
Serve as the backup technology expert to ensure systems are current and are utilized to the fullest capacity
Acquire new information regularly regarding the current PMI, HFCU and secondary market changes and informs the staff accordingly
Assist with product line changes including modifications to current products or new products
Resolve issues regarding closing requirements
Respond to sensitive inquiries or complaints from associates, members or regulatory agencies
Leadership and Supervisory Responsibilities include:
Manage staffing, recruiting, hiring, performance appraisals, and budgeting
Primary trainer for all new Mortgage Operations associates
Fulfils Hiway’s Value Proposition, Member Promise and Employee Promise
Meets scorecard performance goals
Adheres to any and all current and/or future policies, procedures and guidelines
Assumes all duties as assigned by management

SKILLS, KNOWLEDGE AND ABILITIES
Proven leadership ability
Verbal, written, reasoning, analytical and communication skills
Well organized, efficient, detail-oriented and able to work independently and on a team
Problem solving skills
Required to obtain or possess a Mortgage Loan Originator (MLO) qualifier (i.e. registration number)
Strong project management skills and abilities

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